At HARTMANN, we’re all in to help, care, protect and grow. We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realize solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.
Join our team as
Customer Service
ITA-Verona
HARTMANN Italy, the Italian branch of HARTMANN Group (German health care listed company), is looking for a Customer Service in our corporate offices in Verona. S/he will be responsible for the customer order cycle, delivery confirmation, invoicing, complaint management, and special services.
Responsibilities:
- Handle the order management process, from receipt of orders to their entry into the management system (SAP).
- Contact with customers for issues related to order management, pricing, deliveries, and invoicing.
- Follow-up of deliveries to customers in coordination with the logistics operator.
- Verification, follow-up, and correction, if necessary, of invoicing and credits to customers
- Handling of customer complaints and requests and resolution of incidents
- Distributing and channeling information to other departments of the company.
- Support the Sales Network.
- Maintain the customer master in the management system designated by the company.
- Maintain the price master in the management system designated by the company.
- Control of product incidents and complaints and transfer them to the Quality team.
Qualifications:
- High School Diploma
- Good knowledge of computer technologies, and in particular Office package, internet and e-mail. Preferably knowledge of SAP SD and other management systems depending on responsibilities (OCR, EDI, ...).
- Appreciated experience, even minimal, in the role and therefore in activities such as: order processing (from receipt to insertion up to its fulfillment), complaint management, returns, delivery notes, etc.
- Good relationship skills, especially by telephone and in mail writing
- Dynamic character, problem solving skills, autonomy and flexibility
- Organizational and multitasking skills
- Problem solving attitude
- Ability to work in team
- Good knowledge of the English language
Benefits:
- Stable and continuously growing, international company with over 200 years of history
- To support your Work-Life-Balance, we offer you flexible working conditions, e.g. flexitime or mobile working
- Attractive salary with special annual payments
- A great working atmosphere in a friendly and motivated team
- Various employee offers e.g. Corporate Benefits platform and various health and fitness offers
- Feedback conversations and resulting training opportunities as well as diverse development opportunities
Shape a career that’s focused on healthcare customers, fit for the future and grounded in a culture of trust and openness. Apply now via our online platform.
At HARTMANN, we’re all in to help, care, protect and grow. We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realize solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.
Join our team as
Customer Service
ITA-Verona
HARTMANN Italy, the Italian branch of HARTMANN Group (German health care listed company), is looking for a Customer Service in our corporate offices in Verona. S/he will be responsible for the customer order cycle, delivery confirmation, invoicing, complaint management, and special services.
Responsibilities:
- Handle the order management process, from receipt of orders to their entry into the management system (SAP).
- Contact with customers for issues related to order management, pricing, deliveries, and invoicing.
- Follow-up of deliveries to customers in coordination with the logistics operator.
- Verification, follow-up, and correction, if necessary, of invoicing and credits to customers
- Handling of customer complaints and requests and resolution of incidents
- Distributing and channeling information to other departments of the company.
- Support the Sales Network.
- Maintain the customer master in the management system designated by the company.
- Maintain the price master in the management system designated by the company.
- Control of product incidents and complaints and transfer them to the Quality team.
Qualifications:
- High School Diploma
- Good knowledge of computer technologies, and in particular Office package, internet and e-mail. Preferably knowledge of SAP SD and other management systems depending on responsibilities (OCR, EDI, ...).
- Appreciated experience, even minimal, in the role and therefore in activities such as: order processing (from receipt to insertion up to its fulfillment), complaint management, returns, delivery notes, etc.
- Good relationship skills, especially by telephone and in mail writing
- Dynamic character, problem solving skills, autonomy and flexibility
- Organizational and multitasking skills
- Problem solving attitude
- Ability to work in team
- Good knowledge of the English language
Benefits:
- Stable and continuously growing, international company with over 200 years of history
- To support your Work-Life-Balance, we offer you flexible working conditions, e.g. flexitime or mobile working
- Attractive salary with special annual payments
- A great working atmosphere in a friendly and motivated team
- Various employee offers e.g. Corporate Benefits platform and various health and fitness offers
- Feedback conversations and resulting training opportunities as well as diverse development opportunities
Shape a career that’s focused on healthcare customers, fit for the future and grounded in a culture of trust and openness. Apply now via our online platform.